Information We Collect

We collect information to provide better services to all our supporters, volunteers, and community members. The types of information we collect depend on how you engage with Maseya Reach Out Foundation.

Information you give us

• Your name, email address, phone number, and physical address when you register as a volunteer or make a donation.
• Payment information processed securely through our payment partners — we do not store card details on our servers.
• Communications you send us, including enquiry forms, feedback, and programme applications.
  Profile information you choose to provide, such as your profession or areas of interest.

Information we collect automatically

• Log data including your IP address, browser type, pages visited, and time spent on each page.
• Device information such as hardware model, operating system, and unique device identifiers.
• Location data at a country or city level, derived from your IP address.
• Cookies and similar tracking technologies as described in our Cookie Policy below.

How We Use Your Information

Maseya Reach Out Foundation uses the information we collect for the following purposes, always in accordance with applicable data protection laws.

• To process donations, issue receipts, and communicate about your giving history.
• To manage volunteer registrations, placements, and programme participation.
• To send newsletters, impact updates, and event invitations — only with your consent.
• To improve our website, diagnose technical issues, and understand how visitors engage with our content.
• To comply with legal obligations, including financial reporting and donor record-keeping requirements under Malawian law.

We will never sell, rent, or trade your personal information to third parties for commercial purposes. Your data exists solely to help us serve you and our communities better.

Sharing of Information

We do not share personal information with companies, organisations, or individuals outside Maseya Reach Out Foundation except in the following circumstances:

• With your consent. We will share personal information with third parties when you have given us explicit permission to do so.
• Service providers. We work with trusted partners — such as payment processors, email delivery services, and cloud hosting providers — who process data on our behalf and are bound by confidentiality agreements.
• Legal requirements. We may disclose information if required to do so by law, court order, or governmental authority.
• Protection of rights. We may share information where necessary to investigate, prevent, or address fraud, security breaches, or violations of our policies.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

Donation records are retained for a minimum of seven years to meet financial reporting obligations. Volunteer records are kept for three years following your last active engagement with our programmes. Website analytics data is aggregated and anonymised after 26 months.

You may request deletion of your personal data at any time. We will honour such requests within 30 days, subject to legal retention obligations that may prevent immediate deletion.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access. The right to request a copy of the personal data we hold about you.
• Rectification. The right to ask us to correct inaccurate or incomplete data.
• Erasure. The right to request deletion of your personal data in certain circumstances.
• Restriction. The right to ask us to limit how we use your data while a dispute is resolved.
• Portability. The right to receive your data in a structured, machine-readable format.
• Objection. The right to object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us using the details in the section below. We will respond to all requests within 30 days.

Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of cookies we use

• Essential cookies — required for the website to function correctly. These cannot be disabled.
• Analytics cookies — help us understand visitor behaviour so we can improve our content and navigation.
• Preference cookies — remember choices you make, such as language settings.

You can control or delete cookies through your browser settings at any time. Disabling non-essential cookies will not affect your ability to use our core services.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how we handle your information, please reach out to us:

• Email: info@maseyafoundation.org
  Phone: +1 (425) 561-7925
  Post: Maseya Reach Out Foundation, P.O. Box 1234, Lilongwe, Malawi

We are committed to working with you to achieve a fair resolution of any concern. If you remain unsatisfied, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.